This Privacy Policy explains how Production Properties, LLC, doing business as RESRC Studios (“RESRC,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, contact us, make a booking, attend a class or event, use our studio, or otherwise interact with us.

This policy applies to information collected through resrcstudios.com, our booking and contact forms, studio transactions, email and text communications, and related services. It does not apply to third-party websites or services that maintain their own privacy policies.

1. Information We Collect

We collect information in three main ways: directly from you, automatically when you use our website, and from service providers or advertising partners.

Information You Provide Directly

Contact information, such as your name, email address, phone number, company name, and billing address.

Booking and transaction information, such as booking dates, selected services, add-ons, attendance details, payment status, discounts, credits, and purchase history.

Production and event information, such as the type of shoot, intended use of the studio, crew size, equipment needs, backdrop selections, special requests, and accessibility or logistical needs you choose to share.

Communications, including emails, text messages, form submissions, support requests, survey responses, reviews, and feedback.

Content you submit or authorize us to use, such as photographs, videos, testimonials, social media handles, or portfolio links.

Class and event registration information, including attendee names and information reasonably needed to administer the class or event.

Information Collected Automatically

Device and browser information, such as IP address, browser type, device type, operating system, language, and general location derived from your IP address.

Website activity, such as pages viewed, referring pages, links clicked, time spent, form interactions, and booking funnel activity.

Cookie and similar technology data used for essential website functions, analytics, advertising measurement, personalization, and fraud prevention.

Communication engagement data, such as whether an email or text was delivered, opened, or interacted with, where supported by our service providers.

Information From Other Sources

Booking, payment, website, customer relationship management, and communication providers that help us operate the business.

Advertising and analytics providers, including Google and Meta, which may provide campaign, conversion, audience, and attribution information.

Social media platforms when you interact with our pages, tag RESRC Studios, submit content, or use a social sign-in or sharing feature.

Publicly available sources, referral partners, or another person who books or communicates with us on your behalf.

2. Categories of Personal Information

The categories below describe the personal information we may collect, depending on how you interact with us. We may not collect every example listed from every person.

Category

Examples

Primary Sources

Identifiers

Name, email, phone number, IP address, account or booking identifiers, and similar identifiers.

You; website tools; service providers

Customer and commercial information

Booking details, services purchased, payment status, transaction history, discounts, preferences, and communications.

You; booking and payment providers

Internet or network activity

Browsing activity, device information, cookie identifiers, referral source, and interaction with our website or ads.

Automatically; analytics and advertising providers

Approximate geolocation

General location inferred from IP address or device settings.

Automatically; service providers

Audio, visual, or similar information

Photos, videos, testimonials, voicemails, or content you submit or authorize.

You; public or social media sources

Professional or business information

Company, role, production type, client or agency affiliation, and related business details.

You; referrals; public sources

Inferences and preferences

Likely interests, rental preferences, audience segments, and marketing engagement based on interactions.

Our systems; analytics and advertising providers

Sensitive information

Payment card information is generally collected and processed directly by third-party payment processors. We do not intentionally collect sensitive information beyond what is reasonably necessary for a requested transaction or service.

You; payment processors

3. How We Use Personal Information

We may use personal information to:

Provide, confirm, modify, and support studio bookings, classes, events, tours, equipment rentals, add-ons, and other services.

Process payments, credits, refunds, invoices, damage charges, and other transactions.

Send booking confirmations, reminders, access instructions, scheduling updates, operational notices, and support communications.

Prepare the studio for a booking and respond to equipment, backdrop, parking, accessibility, or production needs.

Manage customer relationships, booking history, renter segmentation, repeat-renter status, and service preferences.

Provide marketing communications, offers, class announcements, and relevant add-on recommendations, subject to applicable consent and opt-out rights.

Measure website performance, advertising effectiveness, conversions, and audience engagement.

Improve our website, studio operations, customer experience, services, equipment, classes, policies, and marketing.

Protect the studio, renters, guests, systems, and business from fraud, misuse, security threats, unsafe activity, and policy violations.

Document incidents, damages, complaints, disputes, and compliance with our Terms of Service and Booking Policies.

Comply with legal, tax, accounting, insurance, regulatory, and contractual obligations and establish or defend legal claims.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy:

Service providers that support website hosting, customer relationship management, booking, scheduling, payments, communications, cloud storage, analytics, advertising, security, accounting, and business operations. Examples may include GoHighLevel, Acuity Scheduling, payment processors, Google, and Meta.

Professional advisers and business partners, such as accountants, attorneys, insurers, contractors, studio assistants, cleaners, and vendors, where access is reasonably necessary for their work.

Other participants in a booking when you direct us to share information, such as a client, organizer, attendee, crew member, or vendor.

Government authorities, courts, law enforcement, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.

A buyer, investor, lender, successor, or adviser in connection with an actual or proposed merger, financing, reorganization, sale, transfer, or other business transaction.

Other parties with your direction or consent.

We do not sell personal information for money. Certain disclosures involving advertising cookies, pixels, or similar technologies may be treated as a “sale,” “sharing,” or use for targeted advertising under some state privacy laws. Where required, you may opt out through our cookie preference tool, a legally recognized browser-based opt-out signal, or by contacting us.

We do not share mobile phone numbers, SMS opt-in information, or text-message consent with unaffiliated third parties for their own marketing. We may provide this information to communication service providers solely to deliver and administer messages on our behalf.

5. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies. These technologies may be used for:

Essential website and booking functionality.

Remembering preferences and improving usability.

Measuring traffic, page performance, bookings, and advertising conversions.

Understanding which campaigns or content bring visitors to the website.

Creating or measuring advertising audiences and delivering more relevant advertisements.

Security, fraud prevention, and troubleshooting.

You can manage non-essential cookies through the Cookie Preferences link or consent banner available on our website. You may also adjust your browser settings, although blocking certain cookies may affect website or booking functionality.

We process legally recognized opt-out preference signals, such as Global Privacy Control, where applicable. We may not respond to other browser “Do Not Track” signals that are not legally required or consistently supported across the industry.

6. Payments and Third-Party Services

Payments are processed by third-party payment providers. RESRC generally does not receive or store full payment card numbers. Payment providers collect and process payment information under their own privacy policies and security practices.

Our website and communications may link to or embed third-party services, including scheduling pages, maps, social media, payment tools, videos, and other content. Those third parties may collect information independently. Their practices are governed by their own privacy notices, not this policy.

7. Marketing Communications

You may receive marketing emails or text messages when you have requested them, consented to them, or when otherwise permitted by law. Transactional and operational messages related to an active booking are not marketing messages and may continue even if you opt out of marketing.

You may unsubscribe from marketing emails using the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP or using another method stated in the message. Message and data rates may apply.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain booking and transaction records, comply with tax and accounting obligations, resolve disputes, enforce agreements, support insurance matters, and protect the studio and our systems.

Retention periods vary by the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements and routine backup processes.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include access controls, service-provider restrictions, account security measures, secure payment processing, and limited access based on business need.

No website, transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting access codes, passwords, devices, and booking information in your possession and for notifying us promptly if you believe information has been compromised.

10. Children’s Privacy

Our website and online services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. A parent or legal guardian should make bookings, registrations, and submissions involving a minor.

If you believe a child under 13 has provided personal information to us online, contact us so we can review and delete it where appropriate.

11. Your Privacy Rights

Depending on where you live and whether the applicable privacy law applies to RESRC, you may have the right to:

Know whether we process your personal information and request access to certain information we maintain about you.

Request correction of inaccurate personal information.

Request deletion of personal information, subject to legal and operational exceptions.

Obtain a portable copy of certain personal information you provided.

Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities where applicable.

Limit certain uses or disclosures of sensitive personal information where applicable.

Withdraw consent where processing is based on consent.

Appeal a decision concerning a privacy request where applicable.

Exercise privacy rights without unlawful discrimination.

These rights are not absolute. We may deny or limit a request when permitted by law, including when information is needed to complete a transaction, maintain security, comply with legal obligations, exercise legal rights, or preserve records that we are required or reasonably entitled to retain.

How to Exercise Your Rights

To submit a privacy request, email [email protected] or use the contact form at www.resrcstudios.com/contact. Please state that your message is a “Privacy Request” and describe the right you wish to exercise.

To opt out of advertising cookies or similar technologies, use the Cookie Preferences link or consent banner on our website. Where required by law, we also honor legally recognized opt-out preference signals.

Verification and Authorized Agents

We may need to verify your identity before completing certain access, correction, deletion, or portability requests. We will request only information reasonably necessary to match you with records in our systems and protect against unauthorized disclosure or fraud.

Where permitted, you may designate an authorized agent to submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to confirm the request directly. Verification is generally not required for a valid request to opt out of sale or sharing, although we may request information needed to identify the applicable browser, device, or record.

12. California Privacy Information

California residents may have rights under California privacy laws, depending on whether a particular law applies to RESRC and the interaction involved. These may include rights to know, access, correct, delete, and opt out of certain sales or sharing of personal information, as described above.

California residents may also request information concerning certain disclosures of personal information to third parties for their own direct marketing purposes under California’s “Shine the Light” law. Requests may be submitted once per calendar year by emailing [email protected] with “California Privacy Request” in the subject line.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

13. International Users

RESRC Studios is based in California, United States. If you access our services from outside the United States, your information may be transferred to, processed in, or stored in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from the laws where you live.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations. The updated version will be identified by a revised effective date at the top of the policy. Material changes may also be communicated through the website or directly when appropriate.

15. Contact Us

Questions, comments, or privacy requests may be sent to:

Production Properties, LLC

Doing business as RESRC Studios

1183 N Kraemer Blvd

Anaheim, CA 92806

United States

Email: [email protected]

Contact form: www.resrcstudios.com/contact